How to Place Your First Pickup and Delivery Laundry Service Order with Drop & Dash

A pickup and delivery laundry service lets you schedule a driver to collect your laundry, wash and fold it in a professional facility, and return it fresh and neatly packaged without you stepping foot in a laundromat. It is the modern, time-saving way to handle laundry, perfect for busy households, apartment residents, and businesses.

Drop & Dash is Chicago’s trusted choice for wash and fold laundry pickup and delivery. With service available across Chicago and the suburbs, Drop & Dash makes it possible to go from full laundry baskets to neatly folded clothes in hours.

This step-by-step guide will show you exactly how our laundry pickup and delivery service works. You will learn how to schedule a pickup, customize your preferences, and get the most from your first order.

How It Works

1. Schedule a Pickup – Open the Drop & Dash app or visit our website to choose a pickup date, time, and delivery window that fits your schedule. Schedule your pickup before 2 PM and get your laundry back later that day. Don’t forget to use our new customer discount for $20 off your first order.

2. Prepare Your Laundry – Pack your clothes in disposable trash bags or a reusable laundry bag. A 13-gallon kitchen bag holds about $20 worth of laundry, while a 30-gallon bag can hold up to $50 worth. You can choose to have certain items hang dried. You can also choose a hypoallergenic/unscented detergent, or send your own for us to use. If you have any other instructions like treating a specific stain, add them in “Notes for Order” when you confirm your order. We’ll send back any unused detergent, along with your reusable bags.

3. Laundry Pickup – On your scheduled day, our driver will collect your laundry from your porch, front desk, building lobby, hotel lobby, or another safe location. You do not need to be home for pickup, but please make sure the location is accessible and add any special pickup instructions to “Notes for Order”.

4. Professional Laundry Care – Your laundry is taken to our secure facility, where it is sorted by color and washed separately from other orders. We use commercial-grade equipment and follow your preferences to ensure everything is cleaned, dried, and folded to your specifications.

5. Delivery Back to You – Once your order is complete, you will receive a notification that your driver is on the way. You can track your delivery in real time through the Drop & Dash app and get an alert when your laundry is about to arrive.

Pricing and Options

• Wash and Fold – Your laundry is washed, dried, and neatly folded, with straightforward per-pound pricing so you know exactly what to expect. Regular laundry is priced at $1.95 per pound, and there is a $4.96 delivery fee with a $39 minimum order. This service is ideal for everyday clothing as well as sheets, towels, and most other large laundry items, all handled with the same professional care and attention to detail.

• Comforters and Pillows – Give your bedding the same fresh, clean treatment as your clothes. King or queen comforters are $29.95 each, full or twin comforters are $24.95 each, and pillows are $12.95 each. We wash, dry, and fluff them so they are ready to go straight back on your bed.

• Special Requests – Customize your order to fit your preferences. You can request special treatment for specific items, choose hang drying for delicate clothing, or select  unscented/hypoallergenic detergent. You are also welcome to provide your own detergent or softener, and we’ll send it back your clean laundry if there’s any left. For anything else, simply add your directions in the “Notes for Order” section and our team will follow them closely.

• No Long-Term Contracts – Pay only for the laundry you send, with no obligation to sign up for a subscription or commit to recurring orders. Many competitors reserve their lowest rates for customers who lock into weekly or monthly plans, but with Drop & Dash you get the same fair, transparent pricing whether you order once or every week.

• First-Time Offer – New customers can use code 20OFF to get $20 off their first pickup and delivery.

Benefits of Laundry Pickup and Delivery

• Convenience – Skip the washing, drying, and folding entirely. We handle every step for you, from pickup at your door to delivery of fresh, neatly folded laundry. You can reclaim hours every week that would have been spent sorting clothes, waiting on machines, and folding piles of laundry. Whether you use that time for work, family, or just relaxing, our door-to-door service makes laundry day disappear from your to-do list.

• Flexibility – Schedule pickups and deliveries at times that fit into your busy day, whether that means early morning before work, during lunch, or in the evening after you get home. You can choose different pickup and delivery windows for each order, adjust your schedule as needed, and even plan around special events or travel.

• Professional Care – Every order is handled by trained laundry experts who treat your clothes, linens, and household items with the same care they would their own. Your laundry is always kept separate from other orders to ensure it is cleaned according to your exact preferences. We sort by color, follow any special instructions you provide, and use premium detergents and equipment to protect fabric quality. The result is laundry that comes back fresh, neatly folded, and ready to wear or use.

• Reliable Turnaround – We are committed to getting your laundry back to you quickly and on time. Book your pickup by early afternoon (no later than 2 PM) to qualify for same day return service. Our consistent process ensures every order is completed within the promised window. If you ever have a question or need to make a change, our customer service team is available seven days a week to help.

How to Pack Your Laundry for Pickup

You do not need a special bag to start using Drop & Dash. Just pack your items in whatever works best for you.

• 13-gallon kitchen trash bags – Perfect for smaller loads or lighter laundry days, these hold about 10 pounds of laundry.

• 30-gallon trash bags – Great for larger loads, these can hold around 25 pounds of laundry.

• Reusable laundry bags – If you have a favorite laundry tote or duffel, feel free to use it. We will return it to you with your clean clothes.

• Larger items – If your order includes bedding, towels, or bulky items like comforters, it is best to pack them in a separate bag for easy handling. 

Frequently Asked Questions

What is a pickup and delivery laundry service?

It is a laundry solution where you schedule a driver to pick up your dirty clothes, wash and fold them at a professional facility, and return them clean without you ever visiting a laundromat or your building’s laundry room.

Do I need to be home for laundry pickup?

No. You can leave your bags in a safe location such as a porch, lobby, or with a doorman. Just note the location in your order instructions.

How do I pack my laundry for Drop & Dash?

You can use disposable trash bags or a reusable laundry bag, which we will return. Bulky items like comforters and pillows should be packed separately for easy handling.

How much does pickup and delivery laundry service cost?

Drop & Dash charges $1.95 per pound for regular laundry with a $39 minimum order and a $4.95 delivery fee. Optional add-ons like hang drying and hypoallergenic detergent are available.

Is same day laundry service available?

Yes. Morning and early afternoon pickups, before our 2 PM cutoff, can often be delivered back the same day.

Can I use my own detergent and fabric softener?

Absolutely. You can include your preferred detergent or softener, and we’ll make sure any that isn’t used comes back to you.

What types of laundry items can Drop & Dash clean?

We handle everyday clothing, bedding, towels, rugs, and most household laundry. Comforters, pillows, and other bulky items are also welcome, with clear per-item pricing.

How do I schedule my first laundry pickup?

You can schedule your order through the Drop & Dash app or website. Select your pickup time, choose any add-ons, and confirm your delivery window. If you schedule before our 2 PM cutoff, your laundry will be washed, folded, and delivered later that day.

What areas does Drop & Dash serve?

Drop & Dash provides laundry pickup and delivery throughout Chicago and the surrounding suburbs. 

Get Started with Your First Drop & Dash Order

Your first order comes with a $20 credit,  just enter code 20OFF at checkout and see how easy laundry can be. Schedule online, download our app, or give us a call at (773) 436-1994.